eCommerce Tips: 5 Things to Look for in a Payment Processor

Choosing a payment processor

When selecting a payment processing solution, simply going with the best price can be a guaranteed path to failure. Low costs can mean bad technology, poor service, and money actually going out the door. No matter who you decide to go with for your payment processing, here are 5 things you’ll want to think about before committing.

1. What’s the customer support like?

Consider this scenario: a very slick sales guy gets you to sign on the dotted line and tells you that his colleague will be in touch to answer any questions. The thing is, you never hear from the colleague, or, if they do get in touch, it’s another company handling it – not the one you signed up with.

Unfortunately, this happens with some payment processors.

With Pixxles, though, you’ll know who you’re working with. They have a name, and they call you by your name, and you can actually talk to them on a regular basis.

2. Do they have any fraud detection tools?

According to a 2021 report, an estimated £376.5 million was lost in ecommerce fraud through bank card transactions in 2020 alone, with online fraud up 179% in the last decade. For this exact reason, choosing a payment processor that can help you in fight back against fraud is essential.

At Pixxles, we have a security-first philosophy and pride ourselves in staying ahead of the fraudsters. Our dedicated risk management team will continually monitor your transactions in real-time to reduce card fraud and mitigate chargebacks.

3. Will they allow you to accept payments in multiple currencies?

Whether from day 1 or sometime in the near future, if you plan on going global with your business being able to process payments from your customers in different currencies will be an absolute must.

At Pixxles, we make it possible for you to accept card payments online in 100+ of the world’s most popular currencies with pay outs and daily funding received in your local currency.

4. How easy is it to integrate their solution with an ecommerce platform?

As a merchant, trying to integrate your ecommerce platform can be a right headache. The more time you have to spend fiddling around with this, the less time you’ll have to dedicate to building up customer trust or improving your online store.

Pixxles is happy to take care of all this for you.

We offer standard integrations with popular carts free of charge. For custom integrations, we can provide your developer with details of our easy-to-use API. Either way, you’ll be in safe hands.

5. Do they take data security seriously?

If you think you’ve found a great payment processor, but they seem to be acting coy or downplaying the security side of things it’s probably best to turn around and walk in the opposite direction.

Keeping your card transaction data well protected is incredibly important, especially during a time when 39% of businesses have reported having cyber security breaches and attacks in the last 12 months.

With Pixxles as your payment processor you can feel confident about the security of your customers’ payments.

We’re proud to be compliant with industry security standards, PCI DSS and PSD2. We also meet the standards set out in GDPR (General Data Protection Regulation) to ensure that your customers’ data is kept safe and secure – the way it should be.

Want to know more?

For more tips on growing your eCommerce business, search #PixxlesPowerUps. Watch our eCommerce video guides here or visit our resources page to read more helpful blogs.