At Pixxles Ltd (company number: 11604773) registered office: Cannon Place, 78 Cannon Street, London, United Kingdom, EC4N 6AF) we are committed to protecting the privacy of our clients. This policy will inform you about how we process your personal information.
What personal information do we collect about you?
We provide end-to-end credit card processing and payment solutions for online and brick-and-mortar businesses. In doing so, we process personal data relating to merchants, cardholders and our business partners including suppliers and agents. Personal data means any information about an individual from which that person can be identified.
We collect and process the following information:
Information you give us
Information we collect automatically
Information we receive from third parties
How do we use your personal information?
To provide a requested service or carry out a contract, for example:
Where we have a legitimate interest, for example:
Where we have a legal obligation, for example:
Where we have your consent, for example:
How long do we keep your personal information for?
We only retain your information for as long as is necessary for us to use your information as described above, where it is in our legitimate interest, or to comply with our legal obligations. However, please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information once this is no longer needed.
Who do we share your personal information with?
We may share your personal information with our clients (merchants) and other third parties that we have retained to provide services that you or our clients have requested, or to perform functions on our behalf or provide services to us, such as:
These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.
We share your personal information with our other Group companies for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal information necessary, or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.
Do we make automated decisions concerning you?
No, we do not carry out automated decision making.
Do we transfer your personal information outside the EEA?
If we transfer your personal data to a third country, i.e. a country outside of the European Economic Area (“EEA”), we will comply with all applicable laws in respect of such transfer, including making sure that your personal data is kept secure, and ensure that appropriate safeguards are in place to ensure there is adequate protection, such as by:
You can contact us to obtain further details of the safeguards applicable to your personal data.
What are your rights?
By law, you have a number of rights when it comes to your personal information. Please contact us using the contact details below to exercise any of your rights. Further information and advice about your rights can be obtained from the data protection regulator in your country.
The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
The right to be informed
The right of access
The right to rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.
The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability
You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.
The right to withdraw consent
If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
How can you contact us?